Utility Firms Use Visual IVR
Industry analysts agree that the market for Visual IVR (Visual Interactive Voice Response) solutions for businesses is growing and growing fast. It’s catching some vendors and buyers by surprise, especially since it’s relatively new technology that isn’t well understood.
Industry analyst Walt Tetschner from Tern Systems explains, “We see good growth for Visual IVR. Based on a projection of number of transactions, Visual IVR has over 60% CAGR. It’s actually growing faster than other self-service alternatives like web access, DTMF, and NLP.” Details are in the report from Tern Systems, Telephone Self-service: Markets, Products & Suppliers 2018. Learn more and see growth chart in the Radish media release.
