Radish Systems Delivers ChoiceView® Visual Surveys
Radish recently provided a ChoiceView Visual Survey package for a multinational retail and entertainment company. ChoiceView allows callers with mobile devices to visually rate their interaction with the retail company's contact center agents. No mobile app is required and no broadband connection is needed, so the survey works with first-time callers. A visual survey provides a user friendly and functional way to collect information compared to a voice survey. The retail company uses the survey information to improve customer satisfaction and optimize contact center operations. They rated their satisfaction with Radish and ChoiceView Visual Surveys as good as it gets, 5 out of 5. Contact Radish to improve your contact center with Visual Surveys.
Digital Transformation of Phone Calls
When a user calls the retail company and opts to take a survey, ChoiceView transforms the call at the appropriate time to a visual survey. Different surveys are presented based on the number called, and the agent handling the call is identified. The result allows the retail company to quickly pinpoint improvements in its operations.
A phone call is familiar to everyone and is the primary mechanism for communicating with the retail company's consumer services and technical support. ChoiceView starts with a phone call and adds a visual dimension. It's a new kind of customer experience (CX) that fills the gap between a basic phone call and a videoconference.
ChoiceView is inherently compatible with business phone systems and voice platforms such as Amazon Connect, Twilio, NICE CXone, Avaya, and others. ChoiceView provides value for many live and automated use cases from visual live assistance to visual phonebots, visual chatbots, and visual IVRs (Interactive Voice Response), as well as visual 2-1-1 and disaster recovery services, customer service, M-commerce, and tech support. Learn more.
Accessibility Matters!
CODA won the best picture Oscar in 2022. The acronym CODA means child of deaf adult. This touching movie raises awareness of the challenges faced by people with hearing disabilities, as well as CODA family members.
Proactively Cope with Hearing Loss
1. GET EDUCATED. Learn about hearing loss and other disabilities and what you can do to accommodate the situation.
2. SEEK MEDICAL HELP and get tested. Unfortunately, people with hearing loss wait an average of 7 years before seeking help.
3. COPE AND SUPPORT. The Mayo Clinic offers tips to help you communicate more easily despite your hearing loss. For example, position yourself to hear by facing the person you're talking to and turn off background noise like a TV. See complete list.
4. TURN ON CAPTIONS. During virtual meetings and while watching TV, turn on captioning so audio is represented in text format. In this way, people can leverage visual as well as audible information sources.
5. TAKE ACTION. Government and businesses must consider the Americans with Disabilities Act and provide technological and other solutions that can help people accommodate hearing loss.
6. USE 'VOICE WITH VISUALS' COMMUNICATIONS. According to Dr. John Medina, author of Brain Rules, when you see and hear information you are 600% more likely to understand. That's one reason why Radish Systems offers ChoiceView as a way to transform voice-only transactions into multi-modal 'voice with visuals' communications for both automated and live interactions. Contact Radish to become more accessible.
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Radish Systems ChoiceView for Amazon Connect True Visual IVR