Consumers prefer 'real' person on phone for complex/difficult inquiry.

The American Express 2012 Consumer Barometer Report suggests that a consumer's preferred channel for customer service varies by type of inquiry. For complex and difficult inquiries, the preferred mode is speaking with a 'real' person on the phone. For simple inquiries, self-service is preferred via a company website or email or via an automated voice response system. ChoiceView improves both 'real' person and self-service assistance by offering 'voice with visuals.'

New Website

Radish has a new website look at RadishSystems.com or ChoiceView.com Check out the banner at the top with four crisp messages of what we do. Click on the "Try ChoiceView Now!" button. This is one part of implementing Radish's new marketing plan.

Give Back to Community

In line with Radish's core values of "Community Service to Support the Greater Good," Radish has joined the Entrepreneur's Foundation of Colorado (EFCO) by pledging a portion of our founding equity to community nonprofits. "Radish is proud to be a member of EFCO to share our success and contribute to the greater good of the community," says Theresa Szczurek, Radish CEO. >MORE DETAILS

New Partner

Radish Systems and SPLICE Software, the provider of personalized multichannel conversations and a specialist in SaaS-based unique human audio, have formed a strategic partnership to offer Radish's ChoiceView™ as a multimodal solution to enhance mobile and enterprise communications. >CHECKOUT THE FULL RELEASE

In the News

• Internet Retailer describes the ShowMe feature powered by ChoiceView from Radish Systems that is used by Mobile Ticket App and StubNut. "Rethinking customer service: Retailers respond to the changing ways shoppers seek to get their issues resolved." >READ ARTICLE
  See this video of how the ShowMe feature works. >WATCH VIDEO

• Boulder County Business Report. Radish joins Entrepreneur's Foundation of Colorado. >READ ARTICLE

• Radish Systems ChoiceView Visual IVR Creates Seamless Self-Service. >READ ARTICLE

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