Radish Systems Privacy Policy
Last Updated February 23, 2017
The ChoiceView products and services offered by Radish Systems ("Radish") allow a temporary, secure data session to be established during a phone call or chat session between an end user and a business or organization. Typically an end user is calling a business to conduct a transaction, get customer support, buy something, get medical help, or engage in other discussion. During the call, the end user can receive visual information from a live representative (the "Agent") at the business or send visual information in response.
ChoiceView serves as a secure transport mechanism between only those parties involved in the phone call or chat session. It does not create or store content.
This Privacy Policy (the "Policy") is designed to provide you with information about our data collection, retention and usage practices, and governs any and all of the ChoiceView products and services, including: the ChoiceView Mobile App, ChoiceView Web App, ChoiceView Windows Agent, ChoiceView Visual Dashboard, ChoiceView REST API (the "Products"), and the ChoiceView Cloud switch and related servers (the "Services"). More information is available at RadishSystems.com.
1. Accepting the Privacy Policy
By downloading, installing, accessing or otherwise using our Products and Services, you confirm that you have read this Policy, that you understand it and that you agree to be bound by it. You further agree to be bound by Radish's Terms of Use ("the Terms") which apply to ChoiceView Products where software installation is required.
IF YOU DO NOT UNDERSTAND AND/OR AGREE TO THE PRIVACY OR TERMS, YOU SHOULD IMMEDIATELY EXIT AND AVOID MAKING ANY USE OF RADISH'S PRODUCTS AND SERVICES.
2. Changes to Terms, Privacy Policy or Services
The Policy and the Terms are subject to changes at any time, effective upon the posting of an updated version of them or as otherwise stated ("Modified Terms"). Once we change any of the Policy or Terms, you will be notified, either by posting the Modified Terms within the Services, or through other communications. Also, the "Last Updated" field on top of each of the Policy and Terms will be updated with the date of change. You are requested to regularly review the Modified Terms. You hereby declare that your continued use following any change made to the Terms and/or Policy shall constitute your consent to the Modified Terms.
3. Information We Collect
An end user does not need to establish an account with Radish to participate in a ChoiceView session. An end user controls whether or not to contact a business or organization by a standard phone call or other available means. If the end user elects to establish a ChoiceView session as part of the communication with the business or organization, the end user can end the session at any time.
4. How We Use, Share and Disclose Information
5. Information Security
Radish implements reasonable industry practices with respect to securing and safeguarding user data. Such data are stored in the Amazon Web Services (AWS) cloud which provides advanced security features. AWS facilities are SAS70, PCI and DSS compliant. View additional AWS security information.
However, Radish does not and cannot guarantee that unauthorized access will never occur when storing and transmitting data over the Internet. If you have reason to believe that your privacy has been violated or abused, please contact Radish Customer Support. Your case will be investigated and handled as appropriate.
6. Terms of Use
Terms for ChoiceView Products where software installation is required are covered in the End User License Agreement.
7. Contact Information
If you have any questions about this Policy, please contact Radish Customer Support.