Monthly Archives: Excerpts from July 2014

RADISH AWARDED PATENT FOR VOICE AND DATA COMMUNICATIONS

Radish Systems, a leader in voice and data mobility solutions for customer service, is pleased to announce that it has been awarded a key patent …

Study finds Overwhelming Dissatisfaction with IVR. Solutions exist.

A study on customer perceptions of Interactive Voice Response (IVR) systems found that 83% of customers feel these self-service systems provide little benefit to the …

Four Lessons From Travel

This is vacation time. It’s a time to break your normal routine and go on holiday. What Do You Want from a Vacation? Rest, rejuvenation, …