The patient receives an SMS text at the start of coaching, then taps the link in the text, and is connected in a ChoiceView session with the coach. It’s fast and easy — there’s no need for a phone call or pre-installed app. The session continues with two-way, real-time chat along with sharing of visual content including medication adherence and blood level forms, diet and lifestyle information, care plans and even video clips. Of course, the session can be escalated from chat to a phone call if needed.
See the call sequence and visuals in this newsletter