Pay attention, venture investors! As explained in Outstanding Women in Business: Tracking the Change in the Denver Business Journal (DBJ, 8/24/18), women’s start-ups have received less than 20 percent of venture funds although they returned more than twice return on the dollar and 10 percent more in value, year after year.
Theresa Szczurek, Radish’s CEO, highlighted this incongruity, based on the 20-year analysis by the Dell Women’s Entrepreneur Network, which honors women with the Outstanding Women in Business (OWIB) award. As an inaugural OWIB winner, Szczurek (photo) noted in the DBJ article, “We’re seeing increased numbers of women-led businesses and good performances. I have found, however, two big areas seem to be lacking, and one is women in STEM — and especially in the information technology arena … the other area that I think really hasn’t changed enough is funding for women-owned businesses.”
So with over 118 thousand women-owned companies per a 2018 American Express-commissioned report, there’s a lot of opportunity for venture capital investors to benefit from the success of start-ups by women.
When calling Foothills United Way and a live person can’t answer, the new Visual Directory powered by ChoiceView Visual IVR makes it much easier and faster to access the right person, department or information. Read the newsletter to learn more.
Radish Systems and Boulder Phone collaborated to offer Foothills United Way callers a Visual Directory powered by ChoiceView Visual IVR (Interactive Voice Response system). Smartphone users can quickly see and save information, then automatically transfer to a website or dial a number. The benefits of visual customer self-service include efficiency, more call containment in the IVR, shorter calls, better customer experience, and improved understanding. Learn more in this media release
Have you noticed that there are fewer people to answer your calls to organizations? With high employment rates and people leaving for higher paying jobs, more employers rely on automated (IVR) interactive voice response systems, which most people hate. It’s not the automation, it’s that callers must listen to long lists of menus, respond, and listen to more information. Frustrating. And often, loss of a customer who won’t deal with voice-only IVRs.
Wise employers are “disappearing” caller frustration and easing the pain with true Visual IVRs. When calling an organization with ChoiceView Visual IVR, you quickly SEE the menus including a visual directory of staff, tap your choices, receive and save information you receive. You can send back information and immediately dial a number or go to a website. Happy customers are re-appearing. Shorten calls and improve call containment in the Visual IVR through visual self-service. There’s a lot more to ChoiceView…go to www.truevisualIVR.com.
Utility Firms Use Visual IVR
Industry analysts agree that the market for Visual IVR (Visual Interactive Voice Response) solutions for businesses is growing and growing fast. It’s catching some vendors and buyers by surprise, especially since it’s relatively new technology that isn’t well understood.
Industry analyst Walt Tetschner from Tern Systems explains, “We see good growth for Visual IVR. Based on a projection of number of transactions, Visual IVR has over 60% CAGR. It’s actually growing faster than other self-service alternatives like web access, DTMF, and NLP.” Details are in the report from Tern Systems, Telephone Self-service: Markets, Products & Suppliers 2018. Learn more and see growth chart in the Radish media release.