Category Archives: ChoiceView Agent 2.0

Don’t Scare Customers! Do they avoid calling your IVR?

Scary to think customers don’t call because the IVR is so annoying. How many customers avoid calling to refill medications, fix a technical issue, order …

Info Tech Key to Transform Healthcare

Colorado healthcare leaders believe that legislative support is needed to improve information technology. Emerging telehealth technologies will improve healthcare quality, lower costs, and increase productivity. …

Shave Seconds to Save Millions in Contact Centers

Our enterprise prospects tell us that every second they shave off the average call handling time saves them $1M per year in contact center costs.  …

Radish ChoiceView ‘Pops’ with Enhanced Agent 2.0 “Voice with Visuals” Mobile Technology

Customer suggestions drive new version of ChoiceView Agent with automatic screen pops, encryption, and local history saving. Contact center agents or representatives (reps) now find …