Category Archives: customer engagement

Don’t Scare Customers! Do they avoid calling your IVR?

Scary to think customers don’t call because the IVR is so annoying. How many customers avoid calling to refill medications, fix a technical issue, order …

Info Tech Key to Transform Healthcare

Colorado healthcare leaders believe that legislative support is needed to improve information technology. Emerging telehealth technologies will improve healthcare quality, lower costs, and increase productivity. …

Boo! Does Your IVR Scare Customers?

Do your metrics show too many hang-ups when callers hear your automated greeting? Companies seek remedies to increase completed calls and better customer experiences when …

VoIP-info reports: How Radish Improves Contact Center Customer Experience

Radish Systems is contributing to the Contact Center Customer Experience. Hear Dr. Richard A. Davis, Radish CTO, explain how in VoIP-info.

ChoiceView Agent 3 Provides Browser-Based Live Visual Sharing

Radish Systems, a leader in mobility solutions for visual customer service, expanded its patented, multichannel ‘voice with visuals’ platform to include ChoiceView Agent 3. Now …