Category Archives: Ease IVR pain

Radish Helps Foothills United Way Help Those in Need

Radish is happy to improve Foothills United Way communications through our ChoiceView Visual IVR. After hours and whenever they can not answer the phone live, …

NEWSLETTER: Case Study using ChoiceView Visual IVR for United Way 2-1-1 calls

Find me shelter! People expect a good Customer Experience (CX). Help is here with the ChoiceView Visual IVR. More and more organizations are easing the …

RADISH NEWSLETTER: Visual IVR for United Way

When calling Foothills United Way and a live person can’t answer, the new Visual Directory powered by ChoiceView Visual IVR makes it much easier and …

Disappearing Staff? Try Visual IVR to Ease Pain so Customers Re-Appear.

Have you noticed that there are fewer people to answer your calls to organizations? With high employment rates and people leaving for higher paying jobs, …

Do You Make Critical IVR Mistakes?

Radish’s partner, IVR Technology Group, asks “Are You Making These Mistakes In Your IVR System?” And, an additional mistake is NOT adding ‘voice with visuals’ …