Hello from the Radish Team!

Radish is pleased to be conducting two sessions at the upcoming SpeechTEK 2019 conference. These sessions will highlight our ChoiceView® "voice with visuals" technology in various use cases. Speech technologies encompass AI (artificial intelligence), natural language processing and an array of customer-pleasing enhancements. Radish's ChoiceView dramatically changes the mix by turning ordinary voice-only phone calls into multimedia calls. Learn more.

Monday April 29, 11:30 AM-12:15 PM ET, Session B102: Augmenting United Way's Help Center
Come hear how United Way implemented a visual IVR with Amazon Connect to augment its existing call center. The goal is to help those in need 24/7, so that more people quickly find assistance. The visual IVR provides smartphone callers with emergency shelter locations in an easy-to-understand visual format. The visual IVR shortens calls, improves call containment through visual self-service, decreases switching to live staff, and reduces follow-up calls.
Speaker: David Holland, 2-1-1 Manager, Mile High United Way

Monday April 29, 4:15 PM-5:00 PM ET, Session A106: Marry Visuals With Bots for Twice the Customer Experience
Phonebots are especially useful when enhanced with visual information, such as an instantly viewed, tappable menus instead of a long sequence of questions or a spoken list of options. Adding a visual component — maps, photos, video snippets, menus, graphics, diagrams, short documents — to an ordinary phone call clarifies the users' requests and can encourage customers to stay on the automated bot to reach a satisfactory resolution.
Speaker: Victor Morrison, Business Development Executive, Radish Systems

If you'll be at SpeechTEK 2019, I look forward to seeing you. Please attend our sessions and bring your colleagues. Call or text me at 817.937.5002 to set up a meeting at the conference or thereafter.

See the full media release at Radish at SpeechTEK. "Now I see what you're talking about!"™

Warm regards,

Victor and the Radish team

Victor Morrison, Business Development Executive
Radish Systems, LLC
twitter: @ChoiceView and @RadishSystems
817.937.5002 (mobile)
720.440.7560 (corporate)

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ChoiceView transforms ordinary calls to businesses and organizations into 'voice and visual' calls with virtual and live contact center agents. The result is a multimedia session that builds on an ordinary phone call and is compatible with the existing phone infrastructure, including platforms like Amazon Connect, Twilio and Bandwidth.

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