Radish Events

See and Hear Radish at SpeechTEK!

Apr 29th, Renaissance Washington Hotel, Washington, DC

Meet our presenters to learn about (1) visuals that help callers find assistance at a United Way and (2) phonebots that add visuals to ordinary calls.  Contact info@RadishSystems.com to set up a meeting.

Session B102: Augmenting United Way’s Help Center
Monday, April 29 2019      11:30 a.m. – 12:15 p.m.
David Holland, 2-1-1 Manager – United Way, 

Come hear how United Way implemented a visual IVR with Amazon Connect to augment its existing call center. The goal is to help those in need 24/7, so that more people quickly find assistance. The visual IVR provides smartphone callers with emergency shelter locations in an easy-to-understand visual format. The visual IVR shortens calls, improves call containment through visual self-service, decreases switching to live staff, and reduces follow-up calls.

Session A106: Marry Visuals with Bots for Twice the Customer Experience
Monday, April 29 2019        4:15 p.m. – 5:00 p.m.
Victor Morrison, Business Development Executive – Radish Systems

Phonebots are especially useful when enhanced with visual information, such as an instantly viewed, tappable menu of options instead of a long sequence of questions or a spoken list of options. Adding a visual component—maps, photos, video snippets, menus, graphics, diagrams, short documents—to an ordinary phone call clarifies the users’ requests and can encourage customers to stay on the automated bot to reach a satisfactory resolution.

 

 

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More Info: http://www.speechtek.com/2019/default.aspx

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