Show & Tell MeTM
- Improve Service and Support
- Increase Sales and Retention
- Improve Profitability with Reduced Costs
Show & Tell MeTM
For Mobile and Browser Users
- Improve User Experience
- Improve Customer Satisfaction
- Make Life Easier
- Build Loyalty
Build your top & bottom line through better mobile transactions. Contact us to learn more about visual interactive voice response.
Are your customers frustrated when they call your organization and hear a long list of menu options? Wouldn’t it be great if they could SEE and HEAR the options? And then SEE visuals, such as the location of concert seats, before buying them? Then save tickets and receipts on their smartphone or in their browsers?
Radish’s ChoiceView® is available now to help firms improve automated phone systems and call centers. Businesses can share visuals through a visual interactive voice response unit, such as photos, diagrams, documents, and even videos, during phone or text calls. If callers need a live person, the “Voice with Visuals” session can be continued.
Radish Systems develops, sells, and supports ChoiceView – a disruptive, patented, highly scalable “Communications-as-a Service” interactive voice response and live assistance platform with enterprise and end user software, APIs, and Software Developers Kit (SDK). Businesses license software for live agents, automated agents, and PC users and equip stakeholders with a ChoiceView-enabled Mobile or Web App in order to seamlessly share visual content while talking/texting during any phone call. The result is more completed business transactions. Firms increase revenues, reduce costs, enhance customer engagement, and improve customer satisfaction from faster/better transactions.
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“The ChoiceView Visual IVR was shown to me at the Voxeo Summit this year and it is impressive. I can see the value for our mobile callers to quickly navigate through our Voxeo IVR with the tappable buttons on their smart device screen, then transfer to a live CSR who sees the transaction history and continues the visual exchange during the call. It will be a seamless omni-channel customer experience that mobile callers expect and can have today.”