Radish Blog

Meet Radish at CTIA Super Mobility Week 9/8-9/10

Radish’s CEO, Theresa Szczurek, speaks Mon 9/8 at #ComCon14 session on Un-Panel #1: “The Future of the Network” where we are opening our minds to a radical rethinking of how communications can look when you combine open hardware and software with the uninhibited creativity of the innovation community. She will also be on-site at the CTIA Super Mobility Week from Mon. 9/8 to Weds 9/10. Contact Radish at info@RadishSystems.com or 720-440-7560 to book a meeting and to learn about the ChoiceView TRUE Visual IVR and ‘voice with visuals’ live assistance. Learn more and register for the free preconference #ComCon14 event at https://www.eventjoy.com/e/comcon14

Share/Bookmark

New ChoiceView iOS 7 App to Share Visuals In-call

Radish Systems, a mobile/enterprise software and professional services company that provides the patented ChoiceView multichannel ‘voice with visuals’ platform, announces its participation at SpeechTEK 2014 and the introduction of its ChoiceView iOS 7 app. ChoiceView offers the next generation of multimodal unified communications, allowing visual information and secure data from businesses to be shared during a phone call with callers using any phone and any network. Radish’s CEO, Theresa Szczurek, will speak on the panel, “Lightning Session C105: Speech Transforms Healthcare” (Monday, August 18th at 3:15 PM EDT in the Soho / Hearld room, 7th floor). She will also be on site through August 20th at the SpeechTEK, Customer Service Experience, and CRM Evolution conferences showcasing the ChoiceView true Visual IVR and live assistance capabilities. Learn more at www.speechtek.com/2014/ .

ChoiceView App for iOS 7. The ChoiceView app has been updated for iOS 7 and is now available at the Apple App Store. When you call a business, this app provides the fastest and most efficient way to interact — whether you’re communicating with an IVR or a contact center agent. It works with iPhones. It also works with iPads and any associated phone, including landlines. Enhancements include the iOS 7 user interface plus improved local History so you can revisit ChoiceView content without a data connection. Richard Davis, Radish’s CTO noted, “The ChoiceView app provides a high performance and secure way for data to be exchanged during a phone call between mobile devices and businesses, and it does so in a way that’s totally compatible with the existing business infrastructure. This approach avoids the typical limitations of http-based architectures and provides next-generation capabilities well beyond web browsing in the presence of a phone call.”

Check out the full release at http://www.radishsystems.com/media-center/media-releases/

RADISH AWARDED PATENT FOR VOICE AND DATA COMMUNICATIONS

Radish Systems, a leader in voice and data mobility solutions for customer service, is pleased to announce that it has been awarded a key patent from the U.S. Patent Office for its integrated voice/data technology known in the market as ChoiceView™. The patent, which dates from 2009, covers most any conceivable voice/data arrangement involving phone calls to businesses. ChoiceView is a mobile enterprise solution that allows businesses to talk and share visual and other data with customers on smartphones or tablets. It increases comprehension on support calls by as much as 600%, helps callers resolve inquiries faster with more clarity, improves the overall user experience, and increases business profits.

See the complete media release and quote from inventors at http://www.radishsystems.com/media-center/media-releases/

Study finds Overwhelming Dissatisfaction with IVR. Solutions exist.

A study on customer perceptions of Interactive Voice Response (IVR) systems found that 83% of customers feel these self-service systems provide little benefit to the callers, but only a cost savings benefit to the company. IVR plays a key role in customer care delivery, and is widely used by major companies all over the world.

This same study also found that the majority of consumers (67%) still prefer live-agent service. A key shortcoming of IVR systems is that they are difficult to use. On an ease-of-use scale, IVR systems scored lower than any of the other service options and was the only option perceived as difficult to use. Post your frustrating or funny experience with IVRs and demand that companies ease the pain.

The Market demands solutions. Radish has a solution. ChoiceView Visual IVR eases the pain of frustrating IVRs. ChoiceView Live Agent allows true ‘voice with visual’ sharing during live transactions. Learn more about True Visual IVRs.

Four Lessons From Travel

This is vacation time. It’s a time to break your normal routine and go on holiday.

What Do You Want from a Vacation?

Rest, rejuvenation, perspective, assessment, new ideas, mental stimulation, reduced stress, fun and laughter, physical exercise, adventure, learnings, time with loved ones, a way to contribute, ways to make new connections, reaffirmation of your values, and more. It’s up to you.

I just returned from a once-in-a-lifetime trip with my 18-year-old daughter to Europe. The trip was part reward for Annie’s high school graduation and part exploration of World Centre of WAGGGS (World Association of Girl Guides and Girl Scouts).

Four Practical Pointers from Travel

BE OPEN AND BE FLEXIBLE. Annie had been raising money for two years to go to the India Centre in Sangam. She sold 1000s of boxes of Girl Scout cookies and wrapping paper, led outdoor skills day camps as fundraisers, and even applied for (and won) a Look Wider International Travel Scholarship from the Girl Scouts of Colorado Council. This council-wide trip to Sangam did not come together as planned. So in February, Annie and I regrouped, assessed the situation, and concluded — why not go as a mother / daughter team to Our Chalet, the oldest WAGGGS Centre located in Switzerland, and Pax Lodge in the UK? By being flexible with a broader vision, we pivoted and took action to go to Europe. We’re glad we did!

Here was the Attraction Strategy at work. Hold a broad intention and be open to opportunities that are everywhere, while thinking, feeling passionately, and taking action to get what you want. How can you attract an alternative solution when you’re stuck?

PACK LIGHTLY. Note that packing includes your attitude as well as your bag. Once you’ve packed your bag, evaluate if you really need each item, and reduce by at least one third. Pack even lighter. Oh how we wish we would have done this on our Europe trip.

We arrived at 7:00 PM by train in Bern, Switzerland, the lovely capital, after a long traveling day that started in Iceland at 6:00 AM. We could not find the information booth to get a map. With the hotel address in hand, we started walking, burdened with our backpacks. It’s not far, people said. Forty-five minutes later, tired and hungry, we searched for a taxi. Finally we found one. As we were about to put our heavy bags into the cab, the driver pointed, “Just walk that way 100 meters.” Finally 300 meters later, as despair was about to set in, we saw our hotel. While indeed we had packed many positive items, next time we will come without as much gear.

Here was the Pack Strategy in operation. When embarking on a path of passionate purpose, pack energizers that encourage you along the way and unpack hindrances that discourage you. How can you lighten your personal or professional load?

ARE YOU READY? ARE YOU PREPARED? Finnish Girl Guides follow these guidelines, “Born ready! Always prepared!” Our goal was to summit Bunderspitz. We prepared with increasingly longer hikes day by day. Using the divide-and-conquer strategy, we started hiking to Bunderspitz around 7:30 PM on the first segment and arrived at the Cheesemaker’s Hut at 9:30 PM where we got a few hours sleep. At 2:30 AM in total darkness and silence, we were ready for the assault. We first hiked to the highest barn on the mountain where we ate an early breakfast, then proceeded through the fog to the saddle, and then hiked on through the final stretch to the summit for sunrise at 5:35 AM. While the clear, panoramic view we yearned for never appeared, we did catch glimpses of the majestic mountains. Then slowly we descended five hours back to Our Chalet feeling exhilarated.

Here was the Persistence Strategy in action. Mindfully persevere with focused determination using a divide-and-conquer tactic. Try tackling your next big project using this approach.

MAKE NEW FRIENDS, BUT KEEP THE OLD. With ten million Girl Guides and Girl Scouts from 145 countries across the world, the World Association of Girl Guides and Girl Scouts (WAGGGS) is the largest voluntary movement dedicated to girls and young women in the world. We share common values of building girls with courage, character and confidence, who can take action. Recently WAGGGS launched a Global Action Theme, “together we can change our world.” This awareness raising programme is directly linked to the United Nation’s Millennium Development Goals (MDGs). One MDG is to promote gender equality and empower women. Seventy percent of the world’s 1.2 billion people living in poverty are women, and 45 million girls around the world are being denied an education. WAGGGS believes that “empowering girls will change our world.”

At Our Chalet and Pax Lodge we made new international friends, reaffirmed our values, had fun singing songs, challenged ourselves physically and mentally, learned a new skill, rejuvenated, and much more. In addition to precious mother / daughter together time before Annie leaves for college, we even met the WAGGGS commissioner from Taiwan.

Here was the Connections Strategy at work. Build relationships with and bring along on life’s journey the proper people and support network and lessen the impact of improper ones. Many participants, staff, interns, friends, and my Radish team back home helped make this trip possible. Who is or should be part of your support network?

Radish Case Study

An entrepreneurial venture can be 24/7. If you don’t set boundaries, it will demand an infinite amount of time and energy. This is a recipe for burnout and failure. The end result of a good break was positive for the company, its team, and me. I learned that Radish survived while I recharged.

Summary

What about you? What do you want from your summer vacation? What did you or will you take away? How can you apply these ideas to your pursuits of passionate purpose?