Radish Blog

ChoiceView Web App Available for Visually Communicating with Organizations

Radish announces ChoiceView Web App for visually interacting with organizations via an Internet browser. Like the ChoiceView Mobile App which allows simultaneous voice and visuals exchange, the ChoiceView Web App provides a new communications channel for users to interact with businesses, but it does so via a standard browser with no app download.  Since it relies on a browser only, the ChoiceView Web App greatly expands the customer reach to include first-time callers from any phone, users with Mac and Windows computers, as well as users with any smart phone or tablet. Callers can see and hear business information and easily complete transactions both via automated self-service systems (known as Interactive Voice Response or IVR) and with live representatives in contact centers or throughout the organization.

Contact us today for a live demonstration.

See the full media release at http://www.radishsystems.com/wp-content/uploads/Radish_Media_Release_2015-01-28_web_app_final.pdf


ChoiceView Mobile App for iOS 8 and iPhone 6 Now Available

Radish announces the release of the ChoiceView mobile app for iOS 8 with full support of iPhone 6 and iPhone 6 Plus.  ChoiceView, which improves business communications for customer support and sales with next generation multimodal unified communications, allows visual information and secure data from organizations to be instantly shared during a phone or chat session with callers using any phone and any network. Download the app from the Apple App Store, try ChoiceView now from anywhere in the world by participating in a demonstration of a Visual Interactive Voice Response (IVR) or Visual Live Assistance.

See the full media release at http://www.radishsystems.com/media-center/media-releases/

Mark Dreher joins Radish Leadership Team

As the trend setter in ‘voice with visuals’ mobility solutions for organizations, Radish Systems announced today the addition of a top industry professional, Mark Dreher, as a leader of its sales and business development effort. Dreher, seasoned entrepreneur, company builder and venture capitalist, joins Radish’s executive team.  See the full media release at: http://www.radishsystems.com/media-center/media-releases/ and Dreher’s extensive experience in his biography at:  http://www.radishsystems.com/company/leadership/

Contact info@RadishSystems.com to set up a meeting with Mark Dreher now.


MOBILIZE NOW – Tips to Provide Mobile Sales and Support

Mobile is hot. It’s time to mobilize. Recently 1000’s of people, 1000’s of exhibitors, and 1,000+ of media representatives gathered from all parts of the communications industry to explore mobile at Super Mobility Week (tinyurl.com/knktmss), powered by CTIA. This is North America’s largest forum for mobile innovation and the most influential mobile marketplace that brings together the leading authorities on the connected life all under one roof at the Sands Expo and Convention Center in Las Vegas. Here are few of the highlights:

Mobile Disruption.

During the Mobile Monday America event at the preconference: exploring “Investments in Mobile,” Mario Tapia, founder of Momentum Venture Partners & Accelerator, and his panel of Venture Capitalists (VCs) and angel investors discussed mobile investing trends.


  • David Blumberg, Blumberg Capital, said. “We have moved from an Agriculture and Mining economy in the 19th century to an automated manufacturing economy in the 20th century. Now in the 21st century, the power of processing and communications has driven costs down and has moved us to a service economy and a sharing economy. Think of crowdfunding with regards to sharing.”
  • Sean Kane, founder of F6S, shared, “No part of the economy is safe from mobile disruption. New ventures start and kill another part of the economy.”

Mobile Penetration.

Nielson (tinyurl.com/q39v56q) reports that 71% of Americans now own a smartphone with 85% of Millennials (those aged 18-24) and 86.2% of 25-34 year olds having a smartphone. “In Q4 2013, users spent 30 hours, 15 minutes per month using apps, a full half-day more than 18 hours, 18 minutes in Q4 2011. The average number of apps used per month, however, only increased slightly from 23.2 in Q4 2011 to 26.5 during the same period in 2012 and 26.8 apps per month in Q4 2013. This shows that while there may be an upper limit to the total number of apps users are willing to access within a given month, the amount of time they are spending on those apps is showing no signs of slowing down.” See Nielson at tinyurl.com/nradgkt

Mobile Internet Investment.

In the last 12 months, there was a record >$14B of mobile internet investment according to www.digi-capital.com. VCs love mobile internet with a 269% investment growth from Q2 2013 to Q2 2014. Travel was the largest segment with $3.4B. Other important segments were utilities, mCommerce (mobile commerce), and Games.

  • Michael Terpin, angel investor with BitAngels, shared, “Where opportunity is the biggest, it is where the problems to solve are the biggest.”
  • Jay Onda, VC with DoCoMo Capital, stated, “We can sit on the back of giants. As a company gets big, how can another venture leverage how the company has grown?”

One of the bases for entrepreneurship is a market need. If there is a market, then entrepreneurial ventures will follow (given they can find investment funding).

There has been a record >$47B in mobile internet M&A (mergers & acquisitions) in the last 12 months. The largest segment has been messaging: including Facebook IPO and What’sApp acquisition totaling $23.1B. However, finance, advertising, mCommerce, as well as games and music mobile businesses took part in these exits.


Mobilize now. Every business must ask, “How do we support mobile sales and service?” How many of our customers have a smartphone and use it to access our mobile websites and to call our call center. Each company, telecom reseller, and solution vendor must ask, “What can we do to proactively support mobility?” Can we add over-the-top offerings to compliment our current solutions? Imagine, for example, leveraging the true multi-media power of smart devices so that customer transactions with you are transformed into efficient mobile “voice with visuals” exchanges with ChoiceView. You don’t have to do it alone. Partner with entrepreneurial ventures (large and small) bringing out the new solutions.

The Phone Call Is Back!

Several articles recently have described the resurgence of phone calls. One of them is by Jenna Wortham of the New York Times entitled Pass the Word: The Phone Call Is Back. Of course at Radish the founding Bell Labs engineers instinctively knew that “the phone call never really left.” In this case, we’re talking about calls to businesses. Not everything can be handled well at a company’s website, and phone calls are often needed as part of the process despite what some businesses may wish.

Our ChoiceView technology adds a new communications dimension to this mix by joining a secure data session to a regular phone call. Since a standard phone call is used, it’s compatible with the existing phone infrastructure and the voice quality is preserved.

As a result, when you call a business, you’ll receive visual menus and visual responses from the company’s IVR (Integrated Voice Response) system. No more “Please listen closely as our menu options have changed” and endless phone trees. If you need live assistance, you can talk to a service representative and share visual information during the call. Service representatives have the visual information on their screen, but without ChoiceView they have to read it back while you write it down.

There are 3 billion phone calls in the US every day and that number is only going up. The phone call is back!