Radish Blog

Mark Dreher joins Radish Leadership Team

As the trend setter in ‘voice with visuals’ mobility solutions for organizations, Radish Systems announced today the addition of a top industry professional, Mark Dreher, as a leader of its sales and business development effort. Dreher, seasoned entrepreneur, company builder and venture capitalist, joins Radish’s executive team.  See the full media release at: http://www.radishsystems.com/media-center/media-releases/ and Dreher’s extensive experience in his biography at:  http://www.radishsystems.com/company/leadership/

Contact info@RadishSystems.com to set up a meeting with Mark Dreher now.

 

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MOBILIZE NOW – Tips to Provide Mobile Sales and Support

Mobile is hot. It’s time to mobilize. Recently 1000’s of people, 1000’s of exhibitors, and 1,000+ of media representatives gathered from all parts of the communications industry to explore mobile at Super Mobility Week (tinyurl.com/knktmss), powered by CTIA. This is North America’s largest forum for mobile innovation and the most influential mobile marketplace that brings together the leading authorities on the connected life all under one roof at the Sands Expo and Convention Center in Las Vegas. Here are few of the highlights:

Mobile Disruption.

During the Mobile Monday America event at the preconference: exploring “Investments in Mobile,” Mario Tapia, founder of Momentum Venture Partners & Accelerator, and his panel of Venture Capitalists (VCs) and angel investors discussed mobile investing trends.

 

  • David Blumberg, Blumberg Capital, said. “We have moved from an Agriculture and Mining economy in the 19th century to an automated manufacturing economy in the 20th century. Now in the 21st century, the power of processing and communications has driven costs down and has moved us to a service economy and a sharing economy. Think of crowdfunding with regards to sharing.”
  • Sean Kane, founder of F6S, shared, “No part of the economy is safe from mobile disruption. New ventures start and kill another part of the economy.”

Mobile Penetration.

Nielson (tinyurl.com/q39v56q) reports that 71% of Americans now own a smartphone with 85% of Millennials (those aged 18-24) and 86.2% of 25-34 year olds having a smartphone. “In Q4 2013, users spent 30 hours, 15 minutes per month using apps, a full half-day more than 18 hours, 18 minutes in Q4 2011. The average number of apps used per month, however, only increased slightly from 23.2 in Q4 2011 to 26.5 during the same period in 2012 and 26.8 apps per month in Q4 2013. This shows that while there may be an upper limit to the total number of apps users are willing to access within a given month, the amount of time they are spending on those apps is showing no signs of slowing down.” See Nielson at tinyurl.com/nradgkt

Mobile Internet Investment.

In the last 12 months, there was a record >$14B of mobile internet investment according to www.digi-capital.com. VCs love mobile internet with a 269% investment growth from Q2 2013 to Q2 2014. Travel was the largest segment with $3.4B. Other important segments were utilities, mCommerce (mobile commerce), and Games.

  • Michael Terpin, angel investor with BitAngels, shared, “Where opportunity is the biggest, it is where the problems to solve are the biggest.”
  • Jay Onda, VC with DoCoMo Capital, stated, “We can sit on the back of giants. As a company gets big, how can another venture leverage how the company has grown?”

One of the bases for entrepreneurship is a market need. If there is a market, then entrepreneurial ventures will follow (given they can find investment funding).

There has been a record >$47B in mobile internet M&A (mergers & acquisitions) in the last 12 months. The largest segment has been messaging: including Facebook IPO and What’sApp acquisition totaling $23.1B. However, finance, advertising, mCommerce, as well as games and music mobile businesses took part in these exits.

Conclusion.

Mobilize now. Every business must ask, “How do we support mobile sales and service?” How many of our customers have a smartphone and use it to access our mobile websites and to call our call center. Each company, telecom reseller, and solution vendor must ask, “What can we do to proactively support mobility?” Can we add over-the-top offerings to compliment our current solutions? Imagine, for example, leveraging the true multi-media power of smart devices so that customer transactions with you are transformed into efficient mobile “voice with visuals” exchanges with ChoiceView. You don’t have to do it alone. Partner with entrepreneurial ventures (large and small) bringing out the new solutions.

The Phone Call Is Back!

Several articles recently have described the resurgence of phone calls. One of them is by Jenna Wortham of the New York Times entitled Pass the Word: The Phone Call Is Back. Of course at Radish the founding Bell Labs engineers instinctively knew that “the phone call never really left.” In this case, we’re talking about calls to businesses. Not everything can be handled well at a company’s website, and phone calls are often needed as part of the process despite what some businesses may wish.

Our ChoiceView technology adds a new communications dimension to this mix by joining a secure data session to a regular phone call. Since a standard phone call is used, it’s compatible with the existing phone infrastructure and the voice quality is preserved.

As a result, when you call a business, you’ll receive visual menus and visual responses from the company’s IVR (Integrated Voice Response) system. No more “Please listen closely as our menu options have changed” and endless phone trees. If you need live assistance, you can talk to a service representative and share visual information during the call. Service representatives have the visual information on their screen, but without ChoiceView they have to read it back while you write it down.

There are 3 billion phone calls in the US every day and that number is only going up. The phone call is back!

Meet Radish at CTIA Super Mobility Week 9/8-9/10

Radish’s CEO, Theresa Szczurek, speaks Mon 9/8 at #ComCon14 session on Un-Panel #1: “The Future of the Network” where we are opening our minds to a radical rethinking of how communications can look when you combine open hardware and software with the uninhibited creativity of the innovation community. She will also be on-site at the CTIA Super Mobility Week from Mon. 9/8 to Weds 9/10. Contact Radish at info@RadishSystems.com or 720-440-7560 to book a meeting and to learn about the ChoiceView TRUE Visual IVR and ‘voice with visuals’ live assistance. Learn more and register for the free preconference #ComCon14 event at https://www.eventjoy.com/e/comcon14

New ChoiceView iOS 7 App to Share Visuals In-call

Radish Systems, a mobile/enterprise software and professional services company that provides the patented ChoiceView multichannel ‘voice with visuals’ platform, announces its participation at SpeechTEK 2014 and the introduction of its ChoiceView iOS 7 app. ChoiceView offers the next generation of multimodal unified communications, allowing visual information and secure data from businesses to be shared during a phone call with callers using any phone and any network. Radish’s CEO, Theresa Szczurek, will speak on the panel, “Lightning Session C105: Speech Transforms Healthcare” (Monday, August 18th at 3:15 PM EDT in the Soho / Hearld room, 7th floor). She will also be on site through August 20th at the SpeechTEK, Customer Service Experience, and CRM Evolution conferences showcasing the ChoiceView true Visual IVR and live assistance capabilities. Learn more at www.speechtek.com/2014/ .

ChoiceView App for iOS 7. The ChoiceView app has been updated for iOS 7 and is now available at the Apple App Store. When you call a business, this app provides the fastest and most efficient way to interact — whether you’re communicating with an IVR or a contact center agent. It works with iPhones. It also works with iPads and any associated phone, including landlines. Enhancements include the iOS 7 user interface plus improved local History so you can revisit ChoiceView content without a data connection. Richard Davis, Radish’s CTO noted, “The ChoiceView app provides a high performance and secure way for data to be exchanged during a phone call between mobile devices and businesses, and it does so in a way that’s totally compatible with the existing business infrastructure. This approach avoids the typical limitations of http-based architectures and provides next-generation capabilities well beyond web browsing in the presence of a phone call.”

Check out the full release at http://www.radishsystems.com/media-center/media-releases/