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Visual Customer Engagement — Seeing is Believing

Visual Customer Engagement – Case Study – Seeing is Believing telecomreseller.com/2015/04/13/vis…#ucoms #cctr

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Businesses Want to Keep the Customer Happy

74 percent of business leaders say improving the customer experience is a high or critical priority, according to Forrester Research (summarized in the Wall Street Journal on 2/10/15, page R5).  The priority figure came from a survey of 2,958 global business leaders conducted by Forrester Research January through April 2014.

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BEGIN ANEW: How to Regenerate like a Sunflower

We have all been there — the place where we feel exhausted, depleted, and lost in pursuit of a meaningful life. Before you take on the next year of Pursuing your Passionate Purpose, STOP and pause. Consider doing a “Ceremony for Beginning Anew.” Why? It helps you Regenerate.

My theme in 2015 is “Be a SUNFLOWER.” Each letter of the word aligns with one of the traits of successful Passionate Pursuers. R stands for Regeneration. From page 53 of Pursuit of Passionate Purpose, “A regenerative nature allows Passionate Pursuers to revive, renew, and produce again despite adversity, setbacks, and obstacles. With the ability to bounce back, recover readily, and rise from the ashes, they possess the Phoenix Factor (described in Chapter 6). As a process of human development explored by Erik Erikson in his seminal work Childhood and Society and reinforced through life, generativity is indispensable in all pursuits of passionate purpose. Such resilience appears to be inter-dependent with the traits of confidence, optimistic attitude, and integrity of effort.”

Begin Anew

Therefore, I kicked off the New Year (and at times throughout the year) with a group ceremony led by Buddhist teacher and therapist David Chernikoff. It’s based on the work of the Zen Buddhist monk, Thich Nhat Hanh, and called the “Ceremony for Beginning Anew.” Here are a few highlights that you can design into your own ceremony:

Center. Do a walking or sitting meditation, go on a walk, breathe deeply, or whatever helps you be in the moment.
Bow in Gratitude. Express gratitude for all the teachers you have had along the way; for mindful and joyful work; for the seed of awakening in children, sprouts and all beings; for Great Understanding; and for Great Compassion.
Begin Anew. Vow to appreciate the gems within you. Practice mindful breathing and smiling. Offer joy to one person each morning. Help relieve the grief of one person in the afternoon. Live simply and sanely. Keep yourself healthy. Let go of worries and anxiety. Be light and free. Find a theme to keep you on course.

Practical Pointers for Beginning Anew (from David Chernikoff)

Start fresh. Use the Beginning Anew ceremony. Meditate moment by moment.
Set a fresh intention. Use the power of intention. What is the intention behind your actions? Intention shapes us. Embody these in affirmations such as “I aspire to live lovingly.”
Forgive. Explore your life. Where is there room for forgiveness? Where is a knot in my heart? Forgiveness must be invited. It cannot be forced.
Have Vision. Vision acts as a North Star. It orients life to where we want it to go. From the best-selling book, Built to Last, by Jim Collins and Jerry Porras, “Vision has become one of the most overused — and least understood — words in the language. A well-conceived vision consists of two major components: core ideology and envisioned future. Set a ten-to-thirty-year “Big Hairy Audacious Goal” and create a vivid description of what it will be like when the organization achieves that BHAG.

Summary

What about you? What will it take for you to stop and give some attention to regeneration? Take time to assess your progress on a regular basis. Then stop. Express gratitude. Get in touch with your vision, intentions, and goals for life and this year. Revisit what is and what is not working. Make some changes. Begin anew. Regenerate. Live this life to the fullest!

WEBINAR: How Visual IVRs Increase Engagement

Join Radish Systems and other industry leaders  on Tuesday, March 31st at 2:00 PM EDT.  Learn more and register now!