Radish Blog

Radish’s new ChoiceView Patent Solves Problem of Irritated Customers

Businesses seek to solve their communications problems — irritated customers tired of voice-only Interactive Voice Response (IVR) systems, repeating information, long hold and processing times, and lack of self-service. The solution is here. Radish Systems has been awarded another key patent from the U.S. Patent and Trademark Office for its integrated voice/data technology known in the market as ChoiceView®. This patent, which dates from 2009, significantly extends the reach of Radish’s intellectual property from an environment of mobile apps and Windows software to an environment of web apps and websites. ChoiceView is available now to license for direct business use and for firms to embed in their solutions. Ease the pain — turn frustrated customers into happy, loyal advocates. Contact Radish today.

The media release is here.

Dosecast powered by ChoiceView wins AARP Innovation 50+

So honored — @Dosecast with @ChoiceView wins AARP 50+ Innovation Leaders for medication adherence, patient engagement, and telecare ‘voice with visuals’session. http://ow.ly/gdWC30aUvKv Great partnership @RadishSystems & Montuno Software.

AARP, in collaboration with MedCity News, presents the inaugural 50+ Innovation Leaders — entrepreneurs, companies and ideas that are innovating healthcare services and products for the critical 50+ market.

Let’s Talk at Enterprise Connect

Wondering what your next-gen, multi-channel contact center solution should include? Let’s meet and explore how ‘voice with visuals’ communications can solve your challenges. ChoiceView Visual IVR and Visual Live Assistance decreases costs, improves customer satisfaction, and improves call containment in the IVR. Contact Theresa at info@RadishSystems.com. Book a meeting by calling 720-440-7560.

CASE STUDY: Clinica Tepeyac uses ChoiceView for Health Coaching

Radish Systems published the case study showing how its ChoiceView Visual Live Assistance capability is used at Clínica Tepeyac to help remote diabetic patients have high satisfaction and reduce costs. Clínica Tepeyac, a Federally Qualified Health Center serving Metro Denver’s medically underserved, predominantly Latino population, uses ChoiceView to allow the Health Coach to send visuals while talking to patients on their smartphones. Clinicians and patients found that ChoiceView positively impacted the experience of care and reduced patient’s costs – it is helpful to communicate complex information. Results of the case study showed satisfaction by both coaches and patients. The coaches could better explain complex information and receive immediate information from the patients. Patients stated that it helped them understand the information.

Patient’s phone screen during call with a health coach using ChoiceView Visual Live Agent.

As a female patient said, ”ChoiceView is easy to use. I definitely used the visuals again.” The ChoiceView case study was made possible through participation in the Digital Health Challenge run by Prime Health of Colorado, funded by Colorado Health Foundation. Read the complete media release.

NEWS: Radish Becomes Oracle Partner

Radish Systems has become a Silver level member in Oracle PartnerNetwork (OPN). With this designation, Radish will be able to introduce and sell the powerful ChoiceView Visual Interactive Voice Response (IVR) and Visual Live Assistance platform to Oracle Cloud customers across a wide range of industries. See the full release for more information.