Scary to think customers don’t call because the IVR is so annoying. How many customers avoid calling to refill medications, fix a technical issue, order a new item or reset their password? Do they forego purchases because it takes “forever” to hear the long voice menus? Smartphone callers expect to see information on their screens. Many businesses are seeing True Visual IVR as a competitive advantage. It’s the automated tech that enhances voice-only with visual information. ChoiceView Visual IVR adds to existing or new IVR systems for “Now I see what you’re talking about!” reactions. It takes seconds to see and tap on menu options as opposed to just hearing them long enough to ‘Press 5 for Technical Support’. More: http://www.radishsystems.com/products/choiceview-visual-ivr/
Colorado healthcare leaders believe that legislative support is needed to improve information technology. Emerging telehealth technologies will improve healthcare quality, lower costs, and increase productivity. Recently in the Boulder Daily Camera, five healthcare leaders urged stronger policies and legislation to 1. Grow and improve the network infrastructure for more digital healthcare; 2. Expand reimbursement for telehealth for the less mobile and rural population; 3. Require standardization of electronic health record for seamless exchanges; and 4. Fund cyber security to protect confidentiality. Using ‘visuals with voice’ telehealth technology, the foundation of Radish ChoiceView Visual IVR and ChoiceView Live Agent, is a huge leap towards attaining these goals in Colorado and nationwide.
Do your metrics show too many hang-ups when callers hear your automated greeting? Companies seek remedies to increase completed calls and better customer experiences when analytics show high hang-up rates to their IVRs. While better voices, fewer choices, and shorter phrases may help, the best solution is adding ‘visuals to voice’ so callers both see and hear the information. Smartphone callers quickly scroll or tap through menus to reach the desired information or assistance. Once there, they input their responses such as an account number, which is transferred as their call moves to completion. Callers see information, such as account status or a receipt, and save it on their device. Visuals with voice systems, or Visual IVR, can be added to existing IVRs without disrupting processes or infrastructures. Learn about Visual IVR
Check out @RadishSystems news on @ChoiceView browser agent, new VP of Global Sales, and @VoIP_Info article
Radish is growing so we can help more businesses thrive through improved ‘voice with visuals’ communications. Expanding our strong leadership team, Radish hires James “Jim” Zavorski, an experienced enterprise technology sales leader who will focus on ChoiceView ‘Voice with Visuals’ sales. Zavorski adds momentum to the growing USA and international interest in Radish’s patented ChoiceView® multichannel platform. See the full media release.