Share Visual Information during a Phone Call
With the ChoiceView Mobile and Web App, users see visuals with self-service technology and with live agent interaction, providing true mobile customer service. While viewing the information, customers, field technicians, and other stakeholders talk and/or chat with the agent to quickly complete a session. Callers also send photos, video clips, forms, and text messages back.
Users participate in the call while viewing menus, diagrams, maps, photos, videos, or just about any visual sent by an agent or by self-service technology in a Visual Interactive Voice Response (IVR) system.
Studies published in Brain Rules show that both seeing and hearing information improves problem solving and recall by more than 600 percent over just hearing it!
“Sharing visual information during a voice call greatly enhances learning, understanding, and memory. With ChoiceView, you will achieve communication and learning objectives in less time with greater impact.” – Steven Peskin, MD, FACP, EVP and Chief Medical Officer, Horizon Healthcare
“One picture is worth a thousand words”
When you see and hear information at the same time with the help of mobile customer service, transactions are easier, faster, and more rewarding. For example, an employee calls his employer’s ChoiceView-enabled contracted nurse about continued knee pain that keeps him from going to work. The nurse sends and explains 1. his condition as osteoarthritis, 2. exercises he should do at home, and 3. previously-prescribed meds he should take. He saves the visuals by tapping ‘+’ on the ChoiceView screen. Later, he presses the ‘History’ button to view them again.
By both talking about and seeing the information via his easily accessible smartphone, the employee quickly understands his condition and its remedies. He also receives the encouragement to adhere to the prescribed regimen. He does the exercises, takes the medications, and is quickly back to work. The employer is satisfied with reduced absenteeism and improved productivity.
Save Time and Increase Conversion Rates
Smart device and browser users often either abandon web sessions altogether or need assistance with completing a transaction. By clicking the ChoiceView link on the website to activate mobile customer service, the user’s previous browsing history is captured and provided to an agent. The agent can intelligently answer the call without having the user repeat information or start over from scratch. By quickly providing helpful visual information, the transaction can get closed out quickly, resulting in a sale and a customer that may have been lost.
While viewing a mobile website catalog, a public relations firm account manager has settled on a flower arrangement to congratulate a client on recent media coverage. She finds entering credit card information on her phone to be cumbersome. She taps the ChoiceView link and is immediately connected to a representative who reviews the current order information. Using ChoiceView, the agent suggests and shows the caller different arrangements and complimentary products. As a result, the customer selects an upgraded package. The rep closes out the sale and sends a purchase confirmation, which the customer saves in History. The account manager is pleased with her purchase, the client is delighted with the gift, the flower company captured a sale it may have lost, and the entire transaction took mere minutes to complete. Expect another order from this happy customer!
Get the ChoiceView App NOW for free!
- Enhanced mobile customer service is available through the Mobile App, available at the Apple App Store or Android Play, and through the Web App, requiring no download.
- Distribute ChoiceView Mobile App via an Apple Enterprise license directly to your users or license the ChoiceView Software Developers Kit (SDK) to make your organization’s iOS mobile app ChoiceView-enabled.
- Web App works with browsers. (No need to download anything, just stay on call & go to specified website.)
System Requirements: ChoiceView Web App allows any caller with a browser and an Internet connection on a smartphone, tablet, laptop, or desktop to view visuals during transactions with all ChoiceView-enabled organizations. ChoiceView Mobile App runs on an OS or Android smartphone or tablet with an Internet connection and works for transactions with all ChoiceView-enabled organizations.