Share Visual Information during a Phone Call
With the ChoiceView App on their 3G+ iPhone, iPod touch, Android smartphone or Android tablet, users see visuals sent by a ChoiceView-enabled live or automated agent. While viewing the information, customers, field technicians, and other users talk and/or text with the agent to quickly complete a session.
Users launch ChoiceView directly from the App on their mobile device or from the enterprise’s mobile website. Users talk or text while viewing order forms, diagrams, maps, photos, video snippets, or just about any visual sent by an agent or Interactive Voice Response (IVR) system.
Studies show that both seeing and hearing information improves problem solving and recall by more than 50 percent over just hearing it!
“One picture is worth a thousand words”
When you see and hear information at the same time, transactions are easier, faster, and more rewarding.
For example, an employee calls his employer’s ChoiceView-enabled contracted nurse about continued knee pain that keeps him from going to work. The nurse sends and explains 1. his condition as osteoarthritis, 2. the exercises he ought to do at home, and 3. previously-prescribed meds he should take. The employee saves the visuals by tapping ‘+’ on the ChoiceView screen. Later, he presses the ‘History’ button to view them again.
By both talking about and seeing the information via his easily accessible smartphone, the employee quickly understands his condition and its remedies. He also receives the encouragement to adhere to the prescribed regimen. He does the exercises, takes the medications, and is quickly back to work. The employer is satisfied with reduced absenteeism and improved productivity.
Save Time and Increase Conversion Rates
Mobile device users often either abandon mobile web sessions altogether or need assistance to complete a transaction. By clicking the ChoiceView link on the website, a user’s previous browsing history is captured and provided to an agent. The agent can intelligently answer the call without having the user repeat information or start over from scratch. By quickly providing helpful visual information, the transaction is quickly completed, resulting in a sale and a customer that may have been lost.
In another situation,
While viewing a mobile website catalog, a public relations firm account manager has settled on a flower arrangement to congratulate a client on recent media coverage. She finds entering credit card information on her phone to be cumbersome. She taps the ChoiceView link and is immediately connected to a representative who reviews the current order information.
Using ChoiceView, the agent shows the caller different arrangements and complimentary products while explaining their features and prices. As a result, the customer selects an upgraded package. The agent completes the sale and sends a purchase confirmation that the customer saves in History.
The account manager is pleased with the purchase, her client is delighted with the gift, the flower company captured a sale it may have lost, and the entire transaction took mere minutes to complete. Expect another order from this happy customer!
Demo the ChoiceView App NOW!
The ChoiceView App is available at the Apple App Store and the Android Market. Type ‘ChoiceView’ in the search box to download the free ChoiceView app.
Developers can integrate the ChoiceView App by using the free Software Developer’s Kit (SDK) to enable their organization’s mobile app with ChoiceView functionality.
System Requirements: ChoiceView App runs on a 3G+ Apple iPhone, iPod touch or any Android mobile device with an Internet connection and works for transactions with all ChoiceView-enabled organizations.