Apr 29th, Renaissance Washington Hotel, Washington, DC
Meet our presenters to learn about (1) visuals that help callers find assistance at a United Way and (2) phonebots that add visuals to ordinary calls. Contact info@RadishSystems.com to set up a meeting.
Session B102: Augmenting United Way’s Help Center
Monday, April 29 2019 11:30 a.m. – 12:15 p.m.
David Holland, 2-1-1 Manager – United Way,
Come hear how United Way implemented a visual IVR with Amazon Connect to augment its existing call center. The goal is to help those in need 24/7, so that more people quickly find assistance. The visual IVR provides smartphone callers with emergency shelter locations in an easy-to-understand visual format. The visual IVR shortens calls, improves call containment through visual self-service, decreases switching to live staff, and reduces follow-up calls.
Session A106: Marry Visuals with Bots for Twice the Customer Experience
Monday, April 29 2019 4:15 p.m. – 5:00 p.m.
Victor Morrison, Business Development Executive – Radish Systems
Phonebots are especially useful when enhanced with visual information, such as an instantly viewed, tappable menu of options instead of a long sequence of questions or a spoken list of options. Adding a visual component—maps, photos, video snippets, menus, graphics, diagrams, short documents—to an ordinary phone call clarifies the users’ requests and can encourage customers to stay on the automated bot to reach a satisfactory resolution.
Mar 12th - Mar 15th 2018, Gaylord Palms, Orlando FL
Connect with the Radish co-founders, Theresa Szczurek CEO and Richard Davis CTO. Demo ChoiceView ‘Voice with Visuals.’ Schedule to meet: 720.440.7560 or firstname.lastname@example.org.
Apr 10th, April 10, 3:00-3:45 PM, Renaissance Washington DC Hotel
See, hear and meet our Chief Technical Officer, Dr. Richard Davis. He’s presenting “Marry Visuals with Bots for Twice the Customer Experience” to explain how adding visuals to phone bots improves business communications. Schedule to meet with him at Info@RadishSystems.com. P.S. A ‘bot’ is short for a robot.
Nov 29th - Dec 5th 2017, Online at CO Gives Day
Help Radish’s client Clinica Tepeyac with a ChoiceView Visual IVR and “visuals with voice” diabetes coaching for patients who can’t travel to the clinic. Please add “Support ChoiceView Visual IVR” to Special instructions or comments for nonprofit. Please schedule your donation today for CO Giving Tuesday 12/5/2017 at link. https://www.coloradogives.org/index.php?section=organizations&action=newDonation&fwID=6835
Nov 17th, Ellie Caulkins Opera House, Denver Center for the Performing Arts
Come, meet and see why Radish was chosen to showcase ChoiceView ‘voice with vision’ for healthcare at the CO Impact Days Social Venture Showcase. ChoiceView-Clinica-Health-Coaching-Study