For Aetna

Frequently Asked Questions

When I open ChoiceView and tap the Start button, nothing happens or I receive an error message.

It’s probably because you don’t have a working data connection, either 3G/4G or WiFi. To check, open a browser on the device and ensure that you can load a web page. Note that certain WiFi networks require a separate login and approval process before the connection is established.

Can I use ChoiceView with Skype or Google Voice?

Yes. The only requirements are that the VoIP phone be capable of dialing a normal phone number (e.g., 303-555-1212 ) and that caller ID (the phone number of the calling phone) is delivered to the destination. For Skype, the caller ID should be entered under ChoiceView / Settings. For Google Voice, the caller ID is the same as the phone number assigned and should be entered under ChoiceView Settings.

Can I use ChoiceView with my iOS or Android tablet?

Yes. Just use an associated landline or mobile phone for the call. You can also use Skype, Google Voice or other VoIP app. The phone number of the phone you’re using should be entered under ChoiceView Settings.

Will ChoiceView work with Verizon?

Yes. iPhones and older Android phones on Verizon do not support a data session during a phone call. The solution is to use WiFi for data. Alternatively, you can use a separate phone, Skype or Google Voice for the call as described above. Newer Android phones on Verizon do not have this limitation.

I’m on a working WiFi connection, but when I tap the Start button, nothing happens or I receive an error message.

In rare cases on certain WiFi networks, the network may be blocking the ports used in a ChoiceView session. The solution is to switch to a different WiFi network or use 3G/4G.

What if the data connection on my mobile device drops during a ChoiceView call?

Assuming the phone call is still in place, just continue to talk with the Aetna representative. The app will re-establish the ChoiceView session automatically when the data connection is restored. You can also exit the app and reopen it to re-establish the session.