ChoiceView Full-Length Demo
Running Time: 4:12
At Radish, we believe that smartphones aren’t just for talking or for browsing the net. We believe they are for communicating – and one of the best ways to communicate is to combine voice and visual information. When you see and hear information, comprehension and recall are greatly improved.
ChoiceView is a Cloud-based Communications Service which enables those “Wow, now I see what you’re talking about!” moments. ChoiceView consists of:
After a smartphone user downloads the app from the App Store, that iPhone is ChoiceView enabled.
The ChoiceView App allows callers to receive visual information during an ordinary call from an iPhone or iPod touch. When you call a ChoiceView-enabled business, you simply open ChoiceView on your mobile device and simultaneously view material sent to you during the phone call.
ChoiceView Live Agent software allows representatives to share visual information with iPhone, and iPod touch users during phone calls and chatting sessions. The PC companion to the ChoiceView App for smart mobile device users, Live Agent software offers a full range of features and benefits for contact center reps and individual PC users. It simplifies technical support, customer service, online ordering, and complex information transactions by smartphone.
The ChoiceView IVR allows visual menus (in addition to simultaneous voice) to be delivered to a smartphone screen when the user calls into the Interactive Voice Response system. Instead of listening to a long audio listing of options that may not suit the user’s needs, the caller can quickly tap their way through the visual menu on the smartphone, downloading information as necessary.
How ChoiceView Works:
Users launch ChoiceView directly via a phone call or from the ChoiceView-enabled enterprise’s mobile website. Users participate in the call while viewing order forms, diagrams, maps, photos, videos or just about any visual sent by an agent or Interactive Voice Response (IVR) system. In the business, a Live Agent, who handles customer or technical service inquiries, receives the call on the ChoiceView Live Agent screen. When the caller needs more information, the Agent simply drags and drops a photo, diagram, or video into the caller’s window. The user instantly sees what the Agent just sent and they can talk about it in a more productive context.
ChoiceView can also present Interactive Voice Response (IVR) menus in a visual format. So when users call they can instantly see what choices they have and select their option by tapping their screen. And, yes – the IVR can send images to callers when more information is requested.
ChoiceView is the means by which you increase customer and employee comprehension – and when comprehension increases, so do sales and profits. Try it now (try it now is a hot link to the app site) by downloading the app on your iPhone and following the instructions.
Or, if you’d like to learn more about the Product click on:
- ChoiceView App (what the end user downloads on the smartphone)
- ChoiceView Live Agent (what a live agent uses to control information flow)
- ChoiceView IVR (how an end-user visually communicates by calling an IVR)
- ChoiceView Technology (how the ChoiceView technology and architecture works)
- ChoiceView Software Developers Kit (how a mobile developer embeds ChoiceView into a mobile app)
Please contact us for a discussion about how ChoiceView can give your customer a “Wow, now I see what you’re talking about!” moment.